Description & Business Value:
For four years, I managed a 50-bed international hostel, overseeing every operational and commercial aspect of the business. I handled reception workflows, booking systems, sales, marketing, customer experience, staff coordination, and conflict resolution.

Working with guests from dozens of countries taught me how to manage high-volume service operations, maintain quality under pressure, and design workflows that reduce friction for both staff and customers.

What I offer to businesses:

• Deep understanding of operations, service delivery, and customer experience

• Ability to identify bottlenecks, inefficiencies, and human-error risks

• Leadership skills grounded in real team management, not theory

• Strong communication across cultures, departments, and stakeholders

This experience ensures that the systems I build are aligned with how people actually work, not how diagrams assume they work.